directgov - has it ever done anything for you?

srsly. it seems to take longer to get anything done than if i just went to the post office, except on directgov there's every chance you'd achieve nothing by the end of it.

after spending about 20 minutes figuring out what my username and password is (username is a memorable 12 string mix of letters and numbers) all i wanted to know if my driving licence details (penalty points in particular) which isn't available on my photocard.

i finally logged in (after answering 10 questions in order to reset my password). and to use the service, i needed BOTH reference numbers for my photocard and paper licence.

what
is
the
fucking
point
of
this
service
if
i
already
have
both
of
those
in
front
of
me?

i want to hear some positive stories of someone who actually got something out of that website so i can be motivated to actually write down my username (and figure out how the fuck to change my password from the computer generated mix of letters and numbers sent to me in two parts)